Will I still receive my payments from Student Finance?
Student Finance advise that you will be recorded as attending even if you are studying remotely, therefore you should receive your 3rd student loan instalment as usual.
Will I have to pay my 3rd terms tuition fees?
The university has not suspended tuition, tutors and lecturers have been working hard to ensure your curriculum is fully covered through online delivery. You are therefore expected to continue your studies under this umbrella and your fees will be payable as usual.
If you feel that this is affecting your studies, please contact your tutor or department to discuss the matter.
How do I pay my tuition fees?
You can pay your tuition fees online by going here. You can pay in full or instalments, the instalment options have been setup to collect over the academic year, if the date has passed you will be asked to pay the missed instalments immediately and a plan will be setup for any payments due in the future.
If you have any queries relating to your tuition fees please email email@example.com
How do I pay my accommodation fees?
While completing your licence pack prior to moving into halls of residence, you will have submitted a payment plan in order to complete the process. This plan will remain active during the academic year. Should you have a failed instalment you can pay for this here.
How do I pay other invoices that are not for tuition or accommodation fees?
You can go to https://epayments.aber.ac.uk/student/ to pay your invoice in full.
How do I update my card details for my plan(s)?
You can update your card details online by going to https://epayments.aber.ac.uk/customer-card-update and follow the instructions on screen to update your details. Please ensure you use the email you have setup the plan against.
I haven’t received my bursary payment?
Please email firstname.lastname@example.org who will respond to your enquiry.
I’m due a refund, what do I need to do?
Refunds will be processed back to the source from which it was received. If we are unable to process to the original source, we will refund by bank transfer to the bank details held on your student record. Please ensure all information is up to date.
I have changed my bank and/or contact details, whom do I inform?
Please update your student record with your new, correct details.
I have been relying on external work to help pay my fees. I have been advised that due to the current situation I am no longer required. How will the University help me?
Please contact email@example.com explaining your situation and a colleague will get back to you as soon as possible to reach a mutually acceptable solution.