Help Desk

We support the University’s goal to provide an attractive, welcoming and exceptional place to work, study, visit and stay by providing excellent facilities management services for the University’s members of staff, students and visitors. The helpdesk is there for you to report any maintenance, repairs, damages, hazards and pest control issues.

There are different methods of reporting faults depending on who you are. Please see below for information:

  • by telephone on 01970 62 2999 (24 hours)
  • by email to (please note emails are only responded to between the hours of 8:00am - 4:30pm Monday - Thursday and 8:00am - 3:30pm Friday)

If you are a registered user of our call management system, you can also log a support call yourself by visiting our Planet FM Enterprise intranet site.

Although you can log a call at any time, out-of-hours support requests will be actioned as soon as possible the next working day.

If you are not registered, please contact your departmental administrator or building's porter to log or to chase the call on your behalf.