11.20 Consumer Law

1. All higher education providers in the UK have obligations with regard to consumer law. The Competition and Markets Authority (CMA) has produced the following compliance advice for providers which all admissions tutors should familiarise themselves with: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/428549/HE_providers_-_advice_on_consumer_protection_law.pdf

2. Information provided to applicants, including at the offer stage, should be accurate and not include false or misleading information.

3. Enquiries relating to the University’s consumer protection responsibilities should be directed to the Academic Registrar.

4. The University’s Consumer Protection Regulations can be found in Appendix 5.