Student Charter

Aberystwyth University and Aberystwyth University Students’ Union (AberSU) have worked together to develop this charter that clearly sets out what the University, AberSU and students can expect of each other.

Together, we are committed to creating and belonging to a vibrant, safe and positive learning community in which every student can realise their full potential, and where everyone is treated in a professional manner with respect, dignity and courtesy within an inclusive environment.

Partnership working between staff and students is therefore key.

Teaching and Learning

The University prides itself on being student orientated but also research intensive.

By aligning teaching and research we provide high quality, research-led programmes of study that makes use of the lecturers’ disciplinary research to introduce our students to the latest findings in their chosen discipline.

The University will:

  • Invest in first-class facilities and resources to sustain an active learning environment.
  • Deliver excellent teaching driven by staff research.
  • Provide constructive, appropriate and timely feedback.
  • Ensure students receive appropriate academic guidance.
  • Equip students with relevant, transferable and highly valued skills to aid personal development and enhance employability prospects.
  • Provide opportunities to study or work abroad as part of your programme, without adding to the length of a degree.

Students are expected to:

  • Take responsibility for personal learning and attend all learning sessions.
  • Attend examinations and submit work on time, making full use of feedback, guidance and advice.
  • Frequently check the timetable for updates to lectures, seminars and exams.

University life and support

We want our students to enjoy their time at University. Quality of life is therefore as important to us as offering a fantastic education.

A range of support services are also provided to achieve solutions for most of the challenges of student life.

The University will:

  • Provide accessible, responsive and inclusive support services.
  • Support a wide range of sports, societies and volunteering
  • Provide students with impartial advice, information, representation and support.
  • Partner with students, the University, alumni, and the local and wider community to enhance student life at Aberystwyth.

AberSU will:

Students are expected to:

  • Understand and adhere to University rules, regulations and policies.
  • Inform the University of anything affecting wellbeing and success.
  • Respect University property, equipment, facilities, and teaching/study spaces.
  • Make the most of our time at Aberystwyth University.

Effective Representation

The University and AberSU are committed to engage a student voice that resonates throughout the whole Aberystwyth experience.

The University will:

  • Involve elected student representatives as full partners in University decision making.
  • Respond proactively to the student voice.

AberSU will:

  • Represent students across the University and beyond.
  • Engage with student representatives in a shared commitment to enhance the academic experience and University life.

Students are expected to:

Welsh language and Welsh-medium study

The University has a strong and proud history of teaching a range of subjects and undertaking research through the medium of Welsh. We will continue to improve and enhance Welsh-medium opportunities for our staff, students and visitors.

Working with the Coleg Cymraeg Cenedlaethol – a national institution that has a key role in the planning, maintenance and development of Welsh-medium education and scholarship – the University has been awarded grants to fund lectureships, scholarships, projects and modules. The University also has an active Branch of the Coleg.

The University is subject to the Welsh Language (Wales) Measure 2011 and complies with the relevant Welsh Language Standards.

The University will:

  • Provide opportunities to study, undertake research, and access student support through the medium of Welsh.
  • Increase the Welsh medium portfolio through internal investment and by taking advantage of national schemes to develop the provision.
  • Offer the Coleg Cymraeg Cenedlaethol’s Language Skills Certificate as a means for all students to demonstrate Welsh language skills.

Clarity and Transparency

The University complies with its responsibilities under consumer protection law, as set out by the Competition and Markets Authority, which protects student interests.

The University will:

  • Communicate clear and accurate information on all aspects of the Aberystwyth University experience.
  • Publicise full, transparent financial information on the cost of study.

AberSU will:

  • Operate democratically and transparently in line with its constitution and best practice.

Students are expected to:

Read and become familiar with the information made available to students, including University email and AberLearn.

Making things right

The University is committed to ensuring a high quality educational experience for all its students, supported by appropriate academic, administrative and welfare support services and facilities.

However, there may be occasions when students are dissatisfied with the teaching and learning facilities, or services, provided. The University believes that students should be entitled to have access to an effective system for handling complaints and that they should feel able to make a complaint, secure in the knowledge that it will be fairly investigated.

AberSU also has an appropriate procedure in place to deal with any complaints.

Key Contacts

Further information on the opportunities and expectations set out in this Charter can be accessed by contacting:

Academic Quality and Records Office (Undergraduate) – ugfstaff@aber.ac.uk

Academic Quality and Records Office (Postgraduate) – pgsstaff@aber.ac.uk

Student Support Services – student-support@aber.ac.uk

AberSU – union@aber.ac.uk 

Reviewing this Charter

This Charter is reviewed annually to ensure that it is still being used and remains relevant. This review is undertaken jointly by the University and AberSU, and in doing so takes the views of student representatives into account.

This Charter was last reviewed during June 2018.

To ensure maximum impact of this Charter, student opinion is continually monitored via the Your Voice Matters initiative, and Tell Us Now form.