Clarity online booking FAQs

Clarity is the assigned Travel Management Company (TMC) for Aberystwyth University. They offer a wide range of services including UK and International Air, Rail, Hotel services, Ferry services, Eurostar, International Vehicle Hire, Visa services and relevant professional advice to all travellers.

All business travel and accommodation must be booked through Clarity (see travel policy for exceptions). The other services provided by Clarity are not a mandatory requirement of the travel policy.

It is not mandatory to enter your passport details. In your profile as a booker, you are only required to add your contact details. When you make a booking on behalf of a traveller their information, including their passport details, mobile contact, and seating preferences will be preset as long as they have completed their profile in the first instance.

Yes, you can make a group hotel or travel reservation, provided that you are registered as a Booker on the Clarity online booking tool.

The individual needs to update their own profile, administration users within the Travel and Fleet team will also have the ability to add this information if required.

You can either ask a member of the Travel and Fleet team to add the profile for you, or you can book as a guest for a one-off booking.  However, we would encourage all staff to create a profile.

The system will send the booking details to both the booker and the traveller via email. The traveller will not need the app but can use it if they wish.

In the same way that other booking portals require a purchase order, this is required as part of AU’s financial procedures and Clarity’s internal processes.  This ensures that all AU approvals are in place, and the purchase order number is readily available to be quoted on the invoice.

There are no booking fees applied when booking domestic and international hotels. There is a small fee applied when booking train journeys. Refunds and amendments to air, rail and hotel bookings will incur a fee.

Clarity does operate a Price Match Guarantee. Please email pricematch@claritybt.com quoting ‘price match’ in the subject line and any Clarity reference. Please include a screenshot, to enable Clarity to verify against their terms & conditions.

(The Clarity price match service is only available during their operational hours of 08:30hrs- 1800hrs, Monday to Friday, excluding bank holidays).

Clarity do not offer/provide insurance.  However, for any form of cancelled flights or rail journeys they will provide all relevant details in terms of the refund process and what costs can be recovered.

For general travel insurance queries our Travel and Fleet team can assist.

Should you have any issues accessing an existing or new account please contact the Travel and Fleet section.

Yes, if you wish, you can still arrange and place bookings by email and over the phone. We would encourage all staff to use the online booking tool due to ease of access, instant quotes for and to enable use of the Go2Track system.

All international flight bookings should be made through the local branch by emailing or telephoning Clarity.

The only passenger titles Go2Book can accept are those universally recognised by all major airlines and other travel providers. Until such a time that all suppliers universally agree a standard non-binary title such as MX, reservations can only be booked using Prof, Dr, Mr, Mrs, Ms and Miss.

Clarity as a member of the BTA (British Travel Association) have and will continue to raise the requirement for a non-binary traveler title and will alter and recognise any changes accordingly once suppliers have universally approved.

Go2Book will prompt for gender information if the suppliers API (Application Programming Interface) requests these details to finalise the booking.

Some airlines require the information due to government law and entry to the country.

Airline flight reservations to the USA, are required by homeland security to provide full passport details and their gender details for each passenger. The Secure Flight program checks the reservation information against Government watch lists.  Gender information is included in reservations to eliminate false matches with the same or similar names, not to evaluate a person’s Gender.

E, EC, N, NW, SE, SW, W, WC, CR, SWV1, HA, BR, EN, IG, KT, RM, SM, TW, UB, WD BR, EN, IG, RM, SM, WD, TW, UB, DA

Yes, you can add in rail cards.

Please email customerservice@claritybt.com should you wish to raise a concern or make a complaint.

Yes, all bookings can be managed on the Go2mobile app. The Clarity Go2Mobile app gives you all the information you need whilst travelling on business. Go2Mobile is a business traveller focused app designed to reduce the time and hassle involved in travelling, while also improving traveller wellbeing. All of your trip information is automatically updated when any changes occur, and live departure information keeps you in the loop. The app can be downloaded on both Android and iOS devices.

In most cases, you will be able to select a train e-ticket when completing a booking. However, some train companies only support physical train tickets. You do not have to collect your ticket from the station you are travelling from, you can collect from any station with a ticket machine, allow 20 minutes from the time of booking and it will be ready.

For more information, please contact Travel and Fleet.

Rail and flight invoices are usually emailed at the point of booking. Hotel and accommodation invoices are emailed once a traveller has completed their stay in full.