Training and Development

Please email Hyffoddi-Train  if you would like attend any of the courses

Course Times: Full Day - 09:30 - 16:30  - Half Day - 09:30 - 13:00

Recommended Training Modules for your ECS

Please complete the following courses as part of your recommended staff training.

The courses can be done in one sitting or in 'bite-sized' chunks at their convenience. The quizzes contained within the programme must be completed for staff to finish the training and for it to be marked as completed/passed.

The courses are available in both Welsh and English.

    Other Training and Development

    The University regularly schedule other training and development courses for staff – you can find the latest list and further information here

    Building Resilience and Personal Stress Management

    Course Aims:

    • To enable participants to understand pressure and stress, and develop their resilience to manage challenging times as effectively as possible

    Course Objectives:

    • Define the difference between pressure, stress, and resilience
    • Identify some of their own stress indicators
    • Explore a range of techniques for minimising its negative impact


    • 05/12/23

    Financial planning for your retirement

    Financial planning for your retirement Financial Wellbeing Workshops & Webinars

    This event focuses on planning your finances for retirement.  We will provide an overview of your USS & L&G occupational pensions and the changes to these schemes. 

    We will help you understand the different types of pension plans you may have and relevant taxes; we share planning tips for retirement and beyond; and look at the importance of Wills and Power of Attorney.   We look at investments and the role of risk in combating inflation, and making your money last for your lifetime.

    This event is typically for people who are over 55 years old.

    Your partners are welcome too, as you have important choices ahead that you will want to plan together.

    Date: 19/12/23 

    Time: 10:00-13:00

    Register here for the event



    Managing Difficult Conversations

    This course is designed to help participants develop skills and confidence to tackle challenging conversations, which may arise from managing change and/or performance of teams and individuals. 


    By the end of this course delegates will be able to: 


    • Identify why some conversations may be defined as difficult
    • Describe the steps involved in planning for these conversations
    • Demonstrate the skills needed for these conversations and achieve the outcomes required

    Review the specific situations that they find most challenging and have developed strategies for dealing with these. 



    • 13/12/23
    • 12/06/24
    • In English only online via Teams

    Bystander Training

    People experience hate and hostility in many ways including through harassment, bullying or belittling behaviour. It can have devastating effects, eroding confidence, affecting performance and relationships at work and at home. Often people affected suffer in silence fearing they will not be believed or do not want to cause a fuss or draw attention to themselves.

    Hate and hostile behaviour does not just manifest overnight and build up, which if interrupted can stop the escalation to harmful levels.

    If we want to work in inclusive places, live in safe neighbourhoods, study in supportive educational establishments, then we all must play a role in making this happen.

    Stand by Me training will help you to do this.

    Stand by Me addresses the barriers people have towards helping others when they witness harmful behaviours and attitudes in any environment.

    • It is an innovative approach to promoting inclusivity and challenging prejudice. Its unique features are:
      • Shifting the burden and responsibility and action from the person affected to those present that may witness it (Bystanders)
      • Encouraging everyone to play a role in contributing to tackling prejudice, however big or small.
      • Providing interventions that support the person affected as well as challenging the poor conduct.
    • With everyone on board and playing a role, Stand by Me sets the path to new social norms and organisational culture.
    • Social norms are the unspoken rules of behaviour considered acceptable in a group, organisation, or wider society.
    • They are determined by:
      • What you think others should be doing.
      • What you believe others think you should be doing
    • Social norms are maintained by our expectations of others’ approval or disapproval. Therefore, harmful behaviours becoming more acceptable and normalised makes this behaviour more prolific.
    • We need to show more disapproval so that expectations are challenged and changed to norms that do not harm anyone.7

    Core content

    Bystander training is informed by behavioural insights from the social sciences with empirically tested results, so they are more likely to encourage people to make better choices for themselves and society.

    Four elements cut across training:

    • Exploration of the spectrum of hate which shows how the early manifestations of negative biases can escalate to more harmful attitudes and behaviours.
    • Understanding the Bystander Effect and the barriers to action, which prevent us from helping others.
    • Real-life case studies that bring the content to life through exploring empathy and identifying potential interventions
    • Sharing our intervention framework from which everyone can find something they can do to intervene.

    This is a 3-hour programme that builds your knowledge, skills, and confidence to be an ally to those around you when others face prejudice or discrimination.

    • Increase your understanding of the different levels of hate
    • Increase your knowledge about the range of interventions that can be made
    • Improve your confidence in making an intervention that you feel comfortable with


    In person - 15/01/24 

      • Session 1 - 09:30-12:30
      • Session 2 - 13:30 - 16:30 - Full

    Please email Hyffoddi-Train  if you would like attend 


    Communication Skills

    Communication Skills

    • Course Aims: To help delegates to understand the impact that individual communication styles have on other people and how improving these skills can make it easier to achieve the desired outcomes
    • Course Objectives:
      • Describe how we communicate
      • Explain the impact of individual style
      • Build and maintain rapport
      • Develop effective listening skills
      • Use questioning techniques to understand others
      • Respond to non-verbal communication
      • Have flexible responses to stay in control
      • Deliver the message confidently

    Date:  -18/04/24 - All Day - English only - Online

    Customer Care Excellence

    Course Overview

    • To equip delegates with the skills, knowledge and techniques to be able to provide excellent service to both internal and external customer.

    Learning Outcomes

    • Have an understanding of what constitutes excellent customer service when dealing with both internal and external customers
    • Recognise some of the pitfalls which can adversely affect customer relations
    • Understand the importance of excellent communication skills when dealing with customers
    • Recognise the customer service role as an ambassador for an organisation
    • Improve levels of confidence in customer facing roles


    • 06/02/24

    Managing your Team

    Course Aims: To provide delegates with the essential skills to lead, organise and motivate to obtain the best performance from a team by gaining maximum effort, commitment, and co-operation from team members in the achievement of objectives

    Course Objectives:

      • Identify the skills and characteristics of successful team leaders
      • Understand the different leadership styles and strategies for team development
      • Understand how to develop your teams’ strengths
      • Manage different personalities and encourage mutual respect for harmonious team working
      • Manage team meetings and briefings and delegate duties effectively
      • Resolve conflict and deal with difficult circumstances positively and confidently
      • Maintain on-going continuous development of the team.


    • English - Online
      • 16/01/24
      • 12/06/24
    • Cymraeg - Ar Lein
      • 13/09/23

    Time: 09:30 -16:30 

    Please email Hyffoddi-Train  if you would like attend any of the courses


    Minute Taking

    Minute Taking (Half Day Course)

    • Course Overview
      • To develop the necessary skills to take notes efficiently during meetings and write up into structured and concise meeting minutes.
    • Learning Outcomes
      • Prepare for a meeting as a minute taker
      • Apply a range of tools and methods to record meeting content
      • Describe the importance of active listening when taking minutes
      • Convert notes to comprehensive minutes
      • Present minutes in different formats
      • Describe the roles people hold in meetings
      • Write a personal improvement plan

    Date: 19/09/23 - English only

    Performing at Interview

    Performing at Interview

    • Course Overview
      • To enable participants to reflect objectively on past performance at interview and implement changes where required.
    • Learning Outcomes
      • Describe the three main types of interview used by organisations
      • List the preparation tasks that need to be considered before being interviewed
      • Create answers and examples in a structured format
      • Manage thoughts and body language to minimise the effect of any nerves
      • Identify individual ‘next steps’ for performing more effectively at interview


    • 08/05/24

    Time: 9:30am - 12pm

    Personal Impact & Effectiveness

    Course Aims:

    To develop confidence and conviction when dealing with others at work

    Course Objectives:

      • Describe and demonstrate how to create impact and build confidence
      • Explain the importance of self-awareness in managing your personal impact
      • Audit your current impact on others
      • Demonstrate an ability to communicate appropriately with others, including senior managers
      • Identify what others may want and expect from them
      • Explain the importance of taking responsibility
      • Describe the key benefits of networking and build a networking plan
      • Explain the importance of personal organisation, prioritisation, and time management


    • English
      • 20/02/24
      • 04/06/24

    Please email Hyffoddi-Train  if you would like attend any of the courses

    Time: 09:30 - 16:30

    Delegation & Empowerment

    Delegation & Empowerment 

    • Course Aims:
    • To develop the skills and awareness needed to decide when and how to delegate and who to delegate tasks to. In addition, delegates will have the opportunity to identify the actions needed for teams and individuals to feel empowered.


    • Course Objectives:
      • Describe the importance of effective delegation of the individual, team, and organisation
      • Identify the difference between delegation and other management approaches and decide when delegation is, and is not, appropriate
      • List the potential barriers to delegation, both personal and organisational and have developed strategies to overcome these barriers
      • Apply skills of effective delegation to a case study and real-life scenario
      • Describe the key features of empowerment and have identified actions that they can take to increase the sense of empowerment at work

    Dates: 31/01/24

    Please email Hyffoddi-Train  if you would like to attend

    Time: 09:30 - 16:30

    Preparing for Management

    This course is aimed at helping you move into a managerial role. 

    By the end of this workshop delegates will be able to:

    •    Understand what management means
    •    Identify the role and key responsibilities of a Manager
    •    Describe what good management looks like and the skills, behaviours, mindset and beliefs that an effective staff and work manager needs to demonstrate to maximise theirs and others’ potential


    • 14/05/24 - English only

    Project Management

    Course Aims: To equip participants with the necessary skills and knowledge to manage projects at Aberystwyth University.

    Course Objectives:

    • Understand the skills and competencies required to lead a project
    • Understand the Project Management Cycle and associated documentation adopted by AU: Qualification, Commitment, Delivery, Review
    • Understand the importance of identifying stakeholders and tailoring communications to suit the audience
    • Recognise, document and effectively manage risks within all types of project work
    • Structure how to schedule activities, monitor and report progress during a project
    • Know how to close a project, reviewing success against plans, budgets and benefits
    • Using a real life scenario, you will work in groups to work through the project management cycle and undertake the following exercises:
      • Develop a Project Approval Form
      • Project kick off meeting
      • Draft a communications plan, risk register, project plan and weekly progress report
      • Undertake a lessons learned review

    Date: 10/05/23 and 18/05/23 - this course is in 2 parts, please book both

    Time: 09:30 - 13:00

    Recruitment and Selection Skills

    Course Aims: To identify the key steps that are required to establish an effective recruitment and selection process that supports organisations in selecting the right people for posts.

    Course Objectives:

      • Explain the business benefits of using a structured recruitment and selection process
      • Identify the legislation that governs recruitment and selection
      • Describe how job specifications can be written to encourage strong applicants
      • State the different methods an organisation may utilise for the application process
      • Describe how interviewers can effectively prepare to interview candidates
      • Explain how to help candidates perform effectively at interview
    • Cymraeg –  27/03/24
    • English - 13/2/24

    Time, Resource and Priority Management

    • Course Overview 
      • To enable delegates to consider where their time goes and how effectively it is used. To improve their time management skills, prioritise their workload and maximise the resources available to them.


    • Learning Outcomes
      • Identify the key principles behind respecting own and others’ time
      • Use tools and techniques in order to use time effectively
      • Participate in activities to reinforce learning
      • Create an action plan for personal improvement in efficiency and effectiveness
      • Examine how resources available can help and hinder prioritisation and look at overcoming them
      • Examine how to manage time and other resources assertively


    • 22/11/23
    • 05/03/24
    • 26/06/24


    Health & Wellbeing

    Care First offer a range of courses each month that are free to staff.   Simply follow the links below, or for more information, please go to our main information page here: Find out more about Care First services for staff or click on this link to gain access to the EAP pages

    What's on this month





    Daily Theme






    Mobile Registration 



    September 25th, 2023

    Service Awareness

    Care first Management and MHFA Support

    ‘Care first Management and MHFA Support’ TIME: 12pm-12.30pm


    This webinar provides an overview of the support available for managers and Mental Health First Aiders of organisations through the EAP.



    September 29th, 2023

    Mental and Physical Wellbeing

    Sober October

    ‘Sober October’

    TIME: 12pm – 12.30pm


    In line with International Go Sober for October, this webinar provides tips to help cope with the challenge and benefits of going sober for the month.



    • Please be aware software ‘GoToWebinar’ is needed to join/view these webinars and may need to be downloaded
    • Please be assured that registrant information is held confidentially and your organisation is not notified of your attendance/non-attendance to these webinars. 

    Aurora - Leadership for Women

    Aurora is Advance HE's leadership development initiative for women.

    Aurora is run as a unique partnership, bringing together leadership experts and higher education institutions to take  positive actions to address the under-representation of women in leadership positions in the sector.

    Led by a team of leadership experts, participants explore four key areas associated with leadership success: Identity, Impact and Voice; Core Leadership; Politics and Influence, and Adaptive Leadership Skills.

    Aurora seeks to support women and their institutions to fulfil their leadership potential through thought provoking activities, collaborative problem-solving activities and motivating stories, supported by inspirational women role models. Participation embeds strong networks of early career women across the sector to share best practice, insights and experiences.


    How to book

    Speak with your Line Manager about participation in the Aurora programme as part of your ECS or your own personal development planning. Delegate fees will need to be funded by the department, and your Line Manager and University Aurora Champion can help you identify a mentor.

    Please contact our Aurora Champion, Dylan Jones,, for details on how to book and for any other enquiries.


    2023-24 Dates

    Bookings for Aurora 2023-24 are now open! Delegates are required to attend all session, both online and in-person. The Wales and South West England are due to start Friday, 24 November 2023


    Cultural Awareness Training

    We live in a very multicultural society and our university welcomes and reflects the diversity for many students and staff. Continuing our learning and understanding around culture and identity is essential within our institution.

    The Cultural Awareness Sessions are delivered as half day sessions and uses lived experiences, activities and vibrant discussions.

    Some of the areas that will be covered in the training are:

    • Understanding culture and why cultural diversity is important
    • Cultural norms (food, practices, societies)
    • Faith/Religion
    • Language
    • Adjusting to new culture and some of its challenges
    • Support/empathy
    • Forming/Avoiding stereotypes and bias


    If you would like to have this session for your teams across the university, please contact @Sheree-Ann Jonas [shj27] (Staff)