24/7 Student Assistance Programme / counselling

We are excited to share that Aberystwyth University has partnered with Health Assured to offer Wisdom Wellbeing - a free, confidential support services available any time, day or night, all year round. 

Wisdom Wellbeing offers round-the-clock support that is easily accessible through their free helpline, live chat, video call, email, and the free mobile app. This service is available anytime, even outside of our Wellbeing Service's opening hours. 

It offers: 

  • Free and immediate access to qualified counsellors 
  • Live chat, video call, telephone, or WhatsApp
  • Welsh language services, interpreters, and BSL speakers
  • Fitness videos, guided meditations, and recipes
  • Self-help resources, money management tips, and much more

Need to speak with a counsellor right now?

Counsellors and Wellbeing Advisors are ready to listen and help whenever you need it - it's confidential, non-judgemental, and available 24 hours a day, 365 days a year!

Wisdom Wellbeing can help with a wide range of concerns including: 

  • Your mental or emotional wellbeing 
  • Stress or anxiety
  • Relationship or family worries 
  • Concerns about yourself or someone else 
  • Money or financial advice 
  • Or anything else that's bothering you 

Support is always just a message or a call away, whenever you need it. 

 

Want support from someone who understands you? 

Wisdom Wellbeing enables us to offer Lived Experience Matching - you can ask to speak with someone who shares or understands your background, including: 

  • Faith and spirituality 
  • Culture and ethnicity
  • Gender and sexuality
  • Neurodiversity and disability 
  • Personal life experience (e.g., care leaver, estranged from family, student life challenges)

Just let them know what matters to you, and they'll do their best to match you with the right person. 

How to speak to someone

If you're struggling or just need to talk, you can reach out to the the Wisdom Wellbeing helpline at any time - it's quick, easy, and completely free. 

Call 0800 028 3766

When you call, one of Wisdom Wellbeing's friendly advisors will answer. You will be asked to confirm your university, then briefly explain what your call is about so that you can be connected with the right person. If the advisor you need isn't available straight away then you can request a call back. 

Download the Wisdom App

You can also speak to someone via a live chat or video call using the Wisdom App (see below).

Wisdom App

Alongside the helpline, you can also use the Wisdom app - a handy way to look after your wellbeing and access support whenever you need it.

The app is full of interactive tools to help you track how you’re feeling and find new ways to boost your mental health.

You’ll have access to:

  • A personalised library of wellbeing articles and videos

  • Mood trackers and 4-week wellbeing plans

  • Mini health checks

  • And lots more helpful resources designed around your interests

You can even chat directly with an advisor through the app’s online chat function, so you get support exactly when you need it.

Getting started is quick and easy: 

  1. Download the Wisdom app
  2. Enter the unique Aberystwyth University code MHA274262 to register
  3. Add your details and select your preferences to tailor the content you would like to see

Once you are set up, you can explore everything the app has to offer, at anytime and anywhere. 

Frequently Asked Questions: https://www.datocms-assets.com/86089/1762331001-ha-ww_wisdom-faqs-guide_nov-2025.pdf

Download the app here: 

Google Play: https://play.google.com/store/apps/details?id=com.healthassured.wisdom&pli=1

Apple App Store : https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407

Access the Wisdom
App Online
(MHA274262)