Contacting Information Services
Information Services will close at 17:30 on Thursday 23 December 2021 and will reopen at 08:30 on Tuesday 4 January 2022
For all enquiries relating to Library and IT services you can contact us by:
|calling 01970 62 2400
|calling via Microsoft Teams - Gwasanaethau Gwybodaeth Information Services (CSISTAFF)
|using the Chat Now link on our webpages
|using the online form below|
|In person Enquiry Desk
Hugh Owen Library
Monday - Sunday 13:00 - 17:00
Due to Covid-19 we are offering a limited enquiry service. Some enquiries may need to be referred to our online services as listed above.
We aim to respond to enquiries within 3 working days however a response is usually sent within 24 hours
Information Services support and service levels
Core hours: 09:00-17:00 Monday-Friday
- Information Services offers a full range of services and support between 09:00-17:00 Monday-Friday during term and vacation times (except when the libraries are closed).
- During 09:00-10:00 Wednesdays, staff training hour, we offer self-service / reference use
- Information Services carries out essential maintenance on the University’s ICT services on Tuesday mornings. Access to all services, including email and web access, must be considered "At Risk" between 7am and 10am. Further information at: https://faqs.aber.ac.uk/94
Staffed service: 08.30-17:30
- Please note outside of our core service hours of 09:00-17:00 Mon-Fri, some enquires may need to be referred.
Self-service / reference use: 17:30-08:30