Contacting Information Services

For all enquiries relating to Library and IT services you can contact us by:

  calling 01970 62 2400
calling via Microsoft Teams - Gwasanaethau Gwybodaeth Information Services (CSISTAFF)
using the Chat Now link on our webpages
  using the online form below

Our current service hours are:

      • Monday - Sunday 08:30 - 17.30

We aim to respond to enquiries within 3 working days however a response is usually sent within 24 hours

To comply with Government advice on social distancing for COVID-19, there is no face-to face enquiry service available from Information Services at present

Contact Us

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The University will process the personal data collected via this form on the basis of your consent (Article 6(1)(a) GDPR). Your personal data will be passed to the department of the University best placed to deal with your communication. They may contact you in response to this, but you can opt out of receiving further communication at any time.


Information Services support and service levels

Core hours: 09:00-17:00 Monday-Friday

  • Information Services offers a full range of services and support between 09:00-17:00 Monday-Friday during term and vacation times (except when the libraries are closed).
  • During 09:00-10:00 Wednesdays, staff training hour, we offer self-service / reference use
  • Information Services carries out essential maintenance on the University’s ICT services on Tuesday mornings. Access to all services, including email and web access, must be considered "At Risk" between 7am and 10am.  Further information at:

Staffed service: 08.30-17:30

  • Please note outside of our core service hours of 09:00-17:00 Mon-Fri, some enquires may need to be referred.

Self-service / reference use: 17:30-08:30