Contacting Information Services

For all enquiries relating to Library and IT services you can contact us by:

  calling 01970 62 2400
  • Monday - Friday 08:30 - 19.30
  • Saturday  - Sunday 8.30 - 17.30
calling via Microsoft Teams - Gwasanaethau Gwybodaeth Information Services (CSISTAFF)
  • Monday - Friday 08:30 - 19.30
  • Saturday  - Sunday 8.30 - 17.30
using the Chat Now link on our webpages
  • Monday - Friday 08:30 - 19.30
  • Saturday  - Sunday 8.30 - 17.30
  emailing is@aber.ac.uk
  • Monday - Friday 08:30 - 19.30
  • Saturday  - Sunday 8.30 - 17.30
  using the online form below
In person Enquiry Desk
Hugh Owen Library

Monday - Sunday 13:00 - 17:00

Due to Covid-19 we are offering a limited enquiry service. Some enquiries may need to be referred to our online services as listed above. 

We aim to respond to enquiries within 3 working days however a response is usually sent within 24 hours

 

Contact Us

Please provide as much information as possible as this will help with your call being dealt with as quickly as possible

(What is this?)

The University will process the personal data collected via this form on the basis of your consent (Article 6(1)(a) GDPR). Your personal data will be passed to the department of the University best placed to deal with your communication. They may contact you in response to this, but you can opt out of receiving further communication at any time.

 

Information Services support and service levels

Core hours: 09:00-17:00 Monday-Friday

  • Information Services offers a full range of services and support between 09:00-17:00 Monday-Friday during term and vacation times (except when the libraries are closed).
  • During 09:00-10:00 Wednesdays, staff training hour, we offer self-service / reference use
  • Information Services carries out essential maintenance on the University’s ICT services on Tuesday mornings. Access to all services, including email and web access, must be considered "At Risk" between 7am and 10am.  Further information at: https://faqs.aber.ac.uk/94

Staffed service: 08.30-17:30

  • Please note outside of our core service hours of 09:00-17:00 Mon-Fri, some enquires may need to be referred.

Self-service / reference use: 17:30-08:30