Library Services and COVID-19

Wednesday 25 March update

Please keep checking this webpage for updates, and follow our accounts on social media:

The majority of the Univesity’s campus has been closed (as of Monday 23 March), which means that the Hugh Owen Library, the Physical Sciences Library and all computer rooms and learning centres (including the 24/7 ones) are now closed until further notice.


The IT and Library Enquiry Desk is available via online chat, telephone and mail services from 08:30-17:30 Monday to Thursday and 08:30-16:30 on Fridays:

If you need support in looking for resources and making the most of your online collections in your specific subject, please contact your subject librarian. Either email or book an appointment via Skype at

Returns, requests and recalls

We are not accepting book returns at present. We are looking at ways that you can return books nearer to the end of term and will update the advice on this page and via Information Services’ social media by the end of April 2020.

We have suspended all requests for books and we will not be recalling any books that you have out on loan - please see for more information.

If you have any questions or issues about your loans, please contact the library by emailing, by phoning 01970 622400 or through online chat


Fines have been waived from 17th March 2020.  You can check your library account from Primo or via ApAber.

Library Resources

We have put the following measures in place to support you and in all cases if you need further support or advice please email

  • If you need a book but can’t get access please use the “More Books” service if you are a student, or the Purchase Request Form on Primo. the Library catalgoue if you are a member of staff, and we will purchase an electronic version if there is one available. You can make multiple requests.
  • We will automatically purchase additional copies of any “simultaneous user” e-book that has run out of credits, and any “managed-user access” e-book that has more than one person waiting to use it.
  • You should continue to submit document supply requests in the usual manner, but please be aware that during closure we will only be able to provide access to digital materials. We will also be limited by whether our partner libraries are still functioning or not, but we will do our best. All AU books currently on loan at other libraries will have return dates extended.
  • When an online article is required that we do not have access to, and we cannot obtain it via Document Supply, we will purchase access to that article if possible.
  • If you have any problems accessing any of our e-resources, please email or use the “report a problem” button in Primo.