Advice & Support Hub

Students can access our services in the way that suits them best, be that in-person, on campus (in the Student Welcome Centre), online or over the phone.

To book an appointment slot with a student adviser
Access our on-line portal and use the Book tab to choose an appointment slot.


Hardship - To submit a hardship form or if you have no money for basic living costs.

Student Finance -  if you are having any issues with your student finance such as:

  • been refused finance or
  • are concerned about funding.


  • email with your query in the first instance. We normally respond to any electronic enquiries within three working days.
  • Or phone 01970 621761 and ask for a call back. You will be given a time slot and should be available within that slot.

If your query requires a more in-depth discussion or response than can be dealt with in triage or by email, you may be offered an appointment.