NUS Green Impact Gold

April 2016

Information Services have won a Gold Award in the Green Impact programme.

Information Services has participated in the Green Impact programme since the University started participating in 2013. It won a silver award in 2014 and a gold award in 2015 and was awarded a special award for the introduction of an organic veg box scheme in 2014. Information Services is one of the largest departments at the University actively involved in the Green Impact programme. This aims to reduce the carbon footprint of the University and other environmental impacts by encouraging, rewarding and celebrating environmental best practices.

THE Leadership & Management Awards 2015 - Award Winner (Outstanding Library Team)

June 2015

A partnership featuring Aberystwyth University library services is celebrating victory after winning the Outstanding Library Team category at the recent Times Higher Education Leadership and Management Awards 2015.

The Welsh Higher Education Libraries Forum (WHELF), which brings together the National Library of Wales, all 10 Welsh higher education institutions and Welsh NHS Libraries, has developed a groundbreaking initiative to deliver a library management system for the whole country.

The project is the first of its kind in the UK and was supported by funding from MALD (Museums Archives and Libraries Wales Division) and Jisc (Joint Information Systems Committee).

Judges at the Awards described the project as “ambitious” and were impressed by its potential to improve discovery and access to resources, while reducing procurement and infrastructure costs.

The new library management system will be rolled out across the country in phases with Aberystwyth University going live on 20th July 2015 and the system will be operational across all WHELF institutions and the Welsh NHS Libraries (via Cardiff University) by the end of 2016.


Customer Service Excellence

Revalidated May 2019

Information Services first achieved the Customer Service Excellence (CSE) standard in April 2015 and have continued to revalidate against the standard each year. CSE is a government standard for driving customer focused change within organisations. The standard assesses customer insight, the customer focused culture, that the supply of information meets customer requirements, how well services meet with customer needs and the timeliness and quality of the service.

The Assessor noted in May 2019 “There continues to be a commitment at a senior level to ensuring that the Information Services team have all the necessary resources available to deliver a very high standard of service. The team themselves are motivated and committed to doing the very best they can for their customers. There were eight areas where there was sucient information provided that demonstrated that Information Services were delivering a more than excellent service and these are detailed below. When speaking with customers most were able to give examples of exemplary service that they had received from Information Services. During the assessment it was suggested, by partners and customers, that there is a strong link between the very high standard of services provided by Information Services and the direct benefits this has on academic achievement.”

Customer Service Excellence demonstrates IS’ commitment to continually improving its services to all its customers. In 2019 Information Services was awarded 8 Compliance Plus - these are areas where we show innovation, or where we are considered sector leaders.