14. Student Complaints

A pdf copy of this section is available for download: Section 14 PDF

  • 14.1 Introduction
  • 14.2 Who Can Complain?
  • 14.3 Stage 1: Early resolution and Stage 2: Formal level – matters for consideration
  • 14.4 Procedure for Dealing with a Student Complaint
  • 14.5 Stage One: Early Resolution
  • 14.6 Stage Two: Formal Stage
  • 14.7 Stage Three: Final Review
  • 14.8 Vexatious or malicious complaints or academic appeals