Tell Us Now

Got something to say? Tell Us Now

Tell Us Now FAQs

Tell us now what we're doing well, what we could improve, and what we should prioritise.

• What type of things can I put through Tell Us Now?

  You can tell us anything about your whole life cycle as a student from your modules to your general student experience. Your comment must follow the student rules and regulations (Please click here for a fuller description of student rules and regulations when using this service).

  Tell Us Now is not a Helpdesk. Whilst we will pass your comments on it might be quicker to get in touch with -

  • Campus & Commercial Services Helpdesk on 01970 622999
  • University 24/7 Helpline on 01970 622900
  • Information Services on 01970 622400
  • Nightline on 01970 622166

• How do I get in touch with Tell Us Now?

  Please use our online form here. Or if you wish you can send us an email at tnzstaff@aber.ac.uk.

• Can I access the Tell Us Now form off campus?

  Yes you can, but you will be required to log in with your AU username. Your comment can still be made anonymously - we do not collect your details via the login process. 

• What happens to my comment?

  Your comments are read by us here at the Tell US Now team, we then pass comments on to the relevant Head of Department or Manager in charge of services. Depending on the nature of the comment we might pass it on to more senior levels of the University management. The person who receives the comment will considers your submission, if appropriate decisions are made on what actions to take and they produce a response. We then send this response to you if you provide your contact details.

  On a departmental, faculty and institution level we analyse the comments and these comments along with other data inform the University on how we are doing in certain areas. These comments also feed into the University strategy.

• Are comments anonymous?

  Yes, they can be. If you wish to provide comments anonymously then simply leave the name and email address options empty when filling out the form. This ensures your comment will be kept anonymous.

  However, we will not be able to reply directly to you if you don’t provide us with contact details. It is possible we can publish your comment and the response to our feedback pages, but only if you have ticked the box agreeing to this whilst filling out the form. 

• How long does it take to get a response?

  We aim to respond to all comments within 5 working days (3 working day during the National Student Survey period). Unfortunately some comments may require longer than 5 days to fully resolve but we will keep you informed of progress with your comment.

• Can I use Tell Us Now to pass on compliments or thanks?

  Yes of course! We love to hear about things that have made your time here at Aberystwyth a fantastic experience. If there’s a lecturer who has helped above and beyond or the Library staff have been especially welcoming please let us know. At Aberystwyth we love to celebrate good practice and we’ll be sure to pass your comments on, it’s always great to hear.

• If I have received a response to my comment, can I follow up on this response?

  Yes of course, if you wish to reply to any response you received you can by replying to the response you receive from Tell Us Now. You may however choose to reply directly to your Department or Faculty if they provided you with the response. The choice is yours.

• The small print

  Students are informed when submitting a comment that we reserve the right to redact or not respond to comments that are deemed to be unacceptable. Comments may be unacceptable if they are aggressive, abusive, threatening, unnecessarily personal or emotionally damaging.

  All comments submitted through this form are done so in accordance with the Student Rules and Regulations.

  Student charter https://www.aber.ac.uk/en/student/charter/

• Examples of the type of comments we get, and where they should go

  a) I live in halls and the lock on my door is broken, can someone fix it please?

  - In this case, the student should call Campus Help on 01970 622999

  b) I reset my password but have been locked out of my Uni account

  - Information Services can help - call 01970 622400 or email is@aber.ac.uk

  c) I'd like to give anonymous feedback on my course

  - Fill out the TUN form and leave the name and email address fields blank. Please note that we can't respond to anonymous comments 

  d) I'm worried about a friend, they're struggling at the moment.

  Get in touch with Nightline or the Student Wellbeing Service.

  e) I've got some suggestions on how my module seminar could be improved, and I'm not sure who to speak to.

  - Get in touch with your module coordinator or fill out a TUN form (leaving your contact details) and we can put you in touch with the right people.