Employee Assistance Programme

What is an Employee Assistance Programme?

An Assistance Programme is a 24/7 confidential service that provides a safe space for support, advice and guidance with any personal or professional problems that may affect your overall health and wellbeing - delivered by HA | Wisdom Wellbeing - the UK and Ireland’s leading wellbeing provider.

It’s not easy to balance the pressure of work, home life, and any other personal issues that you may be experiencing. HA | Wisdom Wellbeing provides support and guidance for staff and their immediate family (spouse/partners and children aged 16 to 24 in full-time education, living in the same household).

How do I access the Assistance Programme?

When the time feels right, you may feel the need to reach out for emotional or practical support. We know how difficult it can be to take those first steps. HA | Wisdom Wellbeing have qualified and experienced counsellors ready to listen and provide guidance when you need them the most. The service is free and available 24/7, 365 days a year so help is always available. You don’t need to let anyone know or ask permission from your manager or organisation before contacting HA | Wisdom Wellbeing.

What can I use this service for?

  • Stress & anxiety
  • Family issues
  • Relationships
  • Medical information
  • Consumer issues
  • Tax information
  • Housing concerns
  • Retirement
  • Bereavement
  • Alcohol or drug issues
  • Low mood
  • Financial wellbeing and information
  • Legal information

What are the wellbeing services available to you?

  • Life support: Access face to face, telephone, online counselling, life and leadership, coaching
  • Helpline: Unlimited access to our 24/7/365 confidential UK based telephone helpline for you and your immediate family members - contact number
  • Bereavement support: Advice, guidance, and counselling for grief in bereavement, as well as legal support for grief related legal matters.
  • Wisdom app: Wisdom is your guide to health and mental wellbeing. The brand-new features are designed to help track your wellness, improve your mental health.
  • Online CBT support: Self-help modules, fact sheets and guidance videos from leading qualified counsellors for a wide range of needs, including anxiety, depression, and menopause.
  • Medical information: Practical advice, guidance, and support from qualified nurses for a wide range of medical related health issues.
  • Wellbeing Resources - self-help tools and a range of wellbeing modules, factsheets, and invaluable video counselling.*
  • 4-week health plans: designed to support your health goals, whether that be eating healthier, quitting smoking, sleeping better, or coping with pressure.
  • Wellbeing Videos: WisdomTV is a monthly series, featuring well-known personalities talking about their personal experiences with mental health.

*Clinical assessment will be needed, to help support expectations.

Further Information