Gwybodaeth Modiwlau

Module Identifier
Module Title
Academic Year
Distance Learning
Other Staff

Course Delivery



Assessment Type Assessment length / details Proportion
Semester Assessment Report  2,000-2,500 words each  50%
Semester Assessment Report  2,000-2,500 words each  50%

Learning Outcomes

On successful completion of this module students should be able to:

* discuss methods of assessing educational and training needs for information service clients and information service staff

*discuss the advantages and disadvantages of various teaching methods, and devise suitable approaches

*formulate evaluation criteria for a teaching session or programme and devise an appropriate strategy for client support

*develop and justify designs for the organisation and management of a help desk and similar user support services

*explain the process of software support

*discuss how organisational structures and policies can alter the effectiveness of learning and partnership for learning

Brief description

Many parts of the information sector support education, lifelong learning, and outreach activities. Many of the activities are grouped under the category of `information literacy? but `client-led information services? encompasses more than information skills education and training for the immediate service users.Unit 1 covers the ways in which training and learning needs may be assessed. Unit 2 deals with approaches to teaching and learning. Unit 3 examines how to build a strategy for learning and teaching that covers everything for flyers and promotional material to programmes of support. Unit 4 considers some of the ways the `help-desk? can be made to work for the benefit of the organisation as well as the user. The implications of `end-user? computing are that users or clients may need support in specialist software beyond normal word processing and spreadsheet packages. Unit 5 examines how that support can be provided. Unit 6 examines some of the organisational factors that need to be considered when designing educational programmes.


This module is at CQFW Level 7