Living in accommodation

What is my postal address?

It is important you provide your correct address to ensure any post you receive gets delivered to the right place.

Your full postal address can be found on our mail webpage.

Where can I park my car?

If you are bringing a car to university, then you will be required to have a parking permit. Information on how to get this can be found on our parking webpage.

Spaces are limited, so we advise you only bring a car if necessary.

I have lost my key / fob / Aber Card - what do I do?

Please come to the Accommodation Office during office hours (Monday – Thursday 8:30 to 17:00 and Friday 8:30 to 16:30), as soon as you realise you have lost your keys.

Outside of these hours visit Campus Reception (24/7). We will then carry out an ID check, ask you to complete a lost key form and give you a replacement.

Please note: you will have 7 days to find your old key / fob / Aber Card and return it or you may be charged.  

What if I get locked out?

If you get locked out of your accommodation, you will need to contact the Accommodation Office, by the 24/7 Campus Life Helpline (01970 622900). We will then carry out a security check and if the information given is correct, organise for Security to come and let you in to your block / hall / flat or room.

Who is responsible for cleaning my accommodation?

You are responsible for cleaning your room / en-suite (where applicable).

There is a joint responsibility for cleaning the communal areas such as kitchens, corridors and bathrooms in your flat / house.

For further information, please visit our cleaning webpage.


Will there be inspections of the accommodation?

Throughout the term, there will be bedroom and communal inspections.

For more information on what the inspections involve or when they are, please see our inspections webpage

Can I cook in my room?

All cooking must be done in the kitchen area and under no circumstances can you cook in your room. Bedrooms are fitted with smoke detectors and if they sense smoke the fire alarm will activate. Appliances such as microwaves, toasters, sandwich toasters and kettles must only be used in your kitchen, and must have had an electrical safety test and be labelled accordingly.

If living in Studio Accommodation, you will have a kitchen area within your bedroom - please ensure you only cook within this area and use the extractor fan provided. 

Where can I smoke?

All University buildings are non-smoking areas, which includes the use of e-cigarettes. If you are smoking outside, please stand at least 5 meters away from the building and any windows to prevent the smell of smoke entering the premises and please use the cigarette bins provided. 

What if I need Help & Assistance?

If you need Help & Assistance, you can contact the 24/7 Campus Life Helpline (01970 622900).

If you require an Ambulance, Police, Fire or Coastguard you should immediately call the Emergency Services on:

  • External telephone - call 999.
  • Internal telephone - call 222.

For additional information, please see our help & assistance webpage

How do I report any damages or maintenance issues in my accommodation?

Any urgent damages / issues can be reported via the 24/7 Campus Life Helpline (01970 622900).

Any non-urgent damages / issues can be reported via the online report a fault form

Am I able to change my mattress?

All our mattresses are standard therefore, if you want it changed due to it being too soft or too hard etc, we will not be able to do this. However, if it needs changing due to it being ripped, the springs sticking out etc then we will change this. You will need to fill in a report a fault form to do this.

What should I do with any mail not addressed to a current resident?

Any post delivered to someone you do not live with can be returned to sender. You can do this by crossing out the address, writing ‘return to sender’ and putting in a post box. Or, you can give them to the Accommodation Office. 

Do I have to provide my own bin bags?

We provide you with food waste, recycling and hoover bags which you can collect from the Accommodation Office during office hours (Monday-Thursday 8:30 to 17:00 and Friday 8:30 to 16:30).

You will need to provide your own general waste bags.

What if one of my flatmates isn't following the flatmate agreement?

If you feel one of your flatmates isn’t following the agreed flatmate agreement, please contact the Accommodation Office, with specific details so we can look into it. 

Am I allowed to keep fish in my accommodation?

No pets are allowed within residences, including fish. 

Am I allowed visitors?


Visitors are welcome to stay in your accommodation providing the following measures have been met:

  • Visitors must be registered before 4pm daily to be eligible to stay; weekend guests must be registered before 3pm on Fridays
  • An overnight visitor must be over the age of 18.
  • You may not have more than 1 visitor staying at the same time.
  • Visitors must sleep in your room and not in any communal areas.
  • All visitors signed in to comply with Health, Safety and Fire Regulations. For further information, visit the Living in Residences webpage.
  • You are responsible for your guest and they must not be left unsupervised. If they breach the Accommodation Licence Agreement in any way, you will be responsible for their actions.
  • Discuss with your housemates that you want to have a visitor staying prior to their arrival.
  • Please consider others when inviting friends to your flat, if you have a person living in your household who has tested positive or is self-isolating. Please be mindful of students with vulnerabilities.

Failure to comply with the above could mean that any future visitor requests may be denied.

If your visitor needs parking whilst they’re here, they will need to see Site Security who are based in the Main Campus Reception, Penglais Campus.

I agree to the above terms and conditions and all details provided above are true and accurate.

All personal data collected, recorded, used and shared by Campus Services is done in accordance with the General Data Protection Regulations and Data Protection Act 2018. For further information visit our Data Protection Information page.