Laundry Room Access
Can anyone access the laundry rooms?
SALTO has been fitted on all laundry room doors (Rosser G being the exception). Students living in AU Residences can use their Aber Card to access any Laundry Room. Before accessing the laundry rooms for the first time, your Aber Card may need to be updated. To update your Aber Card, please visit an Update Point and hold the card in front of the reader and wait until the light turns green. Posters on each of the laundry room doors indicate where the nearest Update Points are in relation to the laundry room in question.
Washing and Drying
How much does a wash and dry cost?
The vend price is £2.20 per wash and £1.00 per dry. A Superwash + costs £2.50.
How do I activate the machine?
Hold your card against the card reader on the machine, select your preferred cycle, and hold your card against the machine once again. The machine will start automatically.
If a low balance message appears on the machines once the card is presented to the reader, what does this mean?
A low balance message displaying on the machines means that there’s insufficient credit on the laundry card to start a wash/dry cycle. Please top-up your card online through the Circuit Laundry website.
Do I need to clean the dryer?
The filter on the inside of the dryer needs to be wiped each time the dryer is used. Stickers have been placed on the dryer door to clarify how the dryers are to be cleaned.
Where can I purchase a laundry card?
Laundry cards can be purchased from the following laundry rooms:
- Cwrt Mawr
- Rosser C
- Pentre Jane Morgan
Rosser G residents are advised to purchase thier laundry card from Rosser C or Cwrt Mawr Laundry Room.
How much is a laundry card to purchase?
Laundry cards cost £2.
The card dispenser has 3 card value options - £2, £10 and £20. How much credit is on each?
£2 card – No credit i.e. you will need to top-up your laundry card online before use
£10 card - £8 worth of credit pre-loaded on the card
£20 card - £18 worth of credit pre-loaded on the card
Do the laundry card dispensers give change?
No, the laundry card dispensers do not give change.
If I put £20 in the card dispenser, and press the £10 card button, will change be given?
No change will be given. You would need to purchase two £10 cards in this instance.
How can I check the balance of my laundry card?
Press any number on the top-up machine located in each laundry room and swipe the laundry card against the reader – the card balance will then show on the screen. Additionally, each time the laundry card is swiped against the washers or dryers, the remaining balance will appear on the screen.
What happens if I lose my laundry card?
Circuit accept no responsibility for lost, damaged or stolen cards. You will need to purchase a replacement card and update your details on you ‘My Circuit’ account. Any balance you had on your previous card will have been lost.
Online Laundry Card Top-Ups
Once any initial credit on the laundry card has been used, how can I load more money on to the card?
To top-up your laundry card, you need to visit the Circuit Laundry website. You will need to register to use 'My Circuit' by completing the fields shown below. Payment can be made via Debit/Credit Card or PayPal as and when required.
Your Circuit laundry card will look like one of these therefore please complete the section on the right hand side:
Please Note: Where it asks above for you to select ‘What is your building called’, regardless of which laundry room you select, you will be able to use the top-up point and washing/drying machines in all laundry rooms across campus.
Do I have to have a PayPal account?
No, you do not need a PayPal account. You can make a one-off payment using a debit/credit card as a PayPal guest by following the online procedure and completing the details on the screen once you have clicked on the Check Out with PayPal button.
If I wish not to / cannot top-up online, is there another way of topping-up the laundry card?
Unfortunately not, you will need to purchase another laundry card from the card dispenser (£10 or £20 card).
Is there a Welsh version of the Circuit Website?
Circuit are in the process of developing the Welsh version of the website. There is currently a Welsh landing page and the remainder of the website will be going live during the first term.
For one reason or another, I believe I’m entitled to a refund, what should I do?
You should contact Circuit’s dedicated Card Helpline – 01422 820026. If a refund is granted, you will receive a PIN for the value of the refund and will need to use this to top-up your laundry card at the top-up point in any laundry room.
If I have money left on my laundry card at the end of term, am I eligible for a refund?
If you have money remaining on your laundry card at the end of term, you can request a refund by sending your Circuit laundry card along with a copy of the original top-up code to Circuit Launderette Services Ltd. Details can be found on Circuit’s website.
No refund will be given on card balances of less than £5.00. Refunds will incur an administration card of £3.00 that will be deducted directly from the refund value.
How can I report a fault?
Faults are to be reported by calling the Freephone helpline on 0800 092 4068 or if using a mobile, by calling 01422 820040. If there is a phone in your laundry room, pick up the handset and it will dial directly to the Circuit Helpdesk and is free to use.
Faults can also be reported online by visiting the Circuit Laundry website, clicking the ‘Get in touch’ tab and filling in the ‘Report a machine fault’ form.
When reporting a fault, please provide the site name and number which can be found on red stickers on the laundry room walls.
What is Laundry View?
Laundry View allows users access to a virtual view of the laundry room, with each washer and dryer marked as ‘available’ or ‘in use’, with estimated remaining cycle times displayed.
Users will also be able to receive emails to alert them when a machine is ready or when their cycle is complete.
The average laundry view activity over the last 14 days can also be viewed via Laundry View.
To access Laundry View, please visit the Circuit Laundry website.