Lost property

Lost Property

The University accepts no responsibility for the security of user’s personal belongings.  Please take care of your belongings and label portable devices with your full name, student reference number or username.

Any lost property found in the Hugh Owen Library or Physical Sciences Library should be handed in at the enquiry desk in the Hugh Owen Library.

Lost property will be logged on our Lost Property database

Staff will attempt to identify the owner of any lost property and, where possible, will contact them to let them know the item has been found.  

Items will be returned in the condition they were received.

Users searching for items lost in the Library should contact Information services with a detailed description of the item as well as the date it was lost.

Any person claiming property will be asked to produce their Aber Card or other photographic id to confirm identity and will be asked for detailed information about the item to prove ownership. If the item being claimed contains photographic ID, Information Services staff will check that the image matches the claimant.

If users want to store any valuable items whilst working in the Library, daily lockers can be borrowed from the level D front desk. Full details can be found here: https://www.aber.ac.uk/en/is/library-services/lockers/

If lost property is not claimed within the retention period it will be recycled or disposed of responsibly. All personal data is removed and securely destroyed.

Retention times and disposal of lost property

	High Value Items	Items containing personal Data	Food and drink	Other Items
	Jewellery Wallets/Purses Mobile Phone Camera Laptop Other electrical items of value	Passport Driving Licence Credit cards / debit cards Keys USB sticks	Food and drink will be disposed of immediately.	Items of clothing Flasks / bottles Food boxes Books (not owned by the Library) Sports Items Work folders / paperwork Chargers / cables
Action	If the owner is identifiable, they will be contacted advising them to collect the item from the Library. Items will be kept for 2 weeks, after which they will be recycled or donated to charity as appropriate. If the owner is identifiable they will be contacted advising them to collect the item from the Library. Owners must collect items within 2 weeks of notification.	If the owner is identifiable they will be contacted advising them to collect the item from the Library. Owners must collect items within 2 weeks of notification. If the owner is not identifiable the items will be dealt with as follows: Passports – Returned to Passport Office Driving Licence – Returned to DVLA Credit / Debit cards – cancelled with bank and destroyed Keys – Destroyed USB Sticks – Wiped and recycled.		Items will be kept for 2 weeks before being recycled or donated to charity