Signposting Service


Student life can sometimes feel like a bit of a maze!

‌‌As students ourselves, the Residence Assistant (RA) team understands the strains and stresses of university life. We recognise how easy it is to become overwhelmed during the course of your degree and are here to signpost you to the best services available in order for you to effectively take care of your physical and mental health.

Here are some useful support options that you may wish to access during your time living with us:



24/7 University Helpline:

Out of hours, if at any point you need some support or have a concern and you are just not sure who to speak with, you can contact the 24/7 University Helpline on (01970 62) 2900 for assistance and the appropriate signposting. 

Advice, Information and Money Service:

This is a confidential, service offering advice on a range of issues, from accommodation issues, academic progress and University procedures, to managing money and eligibility for Hardship funds. 

Accessibility Service:

Provide advice and information to disabled students, those with longstanding health conditions or those with specific learning differences. 

Student Wellbeing Service:

Qualified professionals are there to help and advise students with skills to strengthen resilience, to build positive strategies to help cope with difficult situations and to advise on the most appropriate pathway of support if it is not the MH specialists or Counsellors in the team who are best suited to help.

There is a range of helpful information on how to best understand and manage a range of wellbeing and MH issues on their webpages, along with all relevant links for crisis info, registering with the service or raising concerns about a student, 24/7 online platforms, helplines, web-chat and much, much more. See their webpages for details.

Signpost Mentoring Scheme:

Signpost Mentors are either third or final year undergraduates or postgraduate students. Signpost Mentors offer friendly, informal help and advice on any aspect of University life. Signpost mentors can also provide more structured, on-going support to new students with all aspects of University life. 

Details on how to access all of these services can be found here.

Student Dignity & Respect:

Aberystwyth University and Aberystwyth Students' Union are committed to providing a working and learning environment that enriches lives, and where everyone is treated with dignity and respect.

Neither the University or Students' Union will tolerate bullying or harassment or any type of behaviour contrary to dignity and respect perpetrated by its students. For further information on the types of behaviours that are not acceptable, how to report a dignity and resect issues and sources of help and support, please visit our webpages.


You can access support 24 hours a day, 7 days a week on their website.

An anonymised online community with someone there every minute of every day. Take part in a wellbeing mental health assessment, a group course and learning, self-development modules.

Togetherall is a great source of support outside of normal office hours and means you can access support when our services are closed, including evenings, weekends and outside of term. 

Visit their website to join with your uni email address - it takes 5 minutes and you have immediate access to support. 

Care First:

Free confidential 24/7 online 'wellbeing zone' access for all students. Get advice on a range of issues such as wellbeing, relationships, accommodation, finance and employment. There is also short term counselling available for any student identifying with a counselling need. 

You can access Care First through the Student Wellbeing Pages.

Student Union:

The AberSU Advice Service based in the Students' Union Building on the Penglais Campus can help on a range of matters. Please visit their webpages for details.

Other Agencies:

You may also at any point wish to contact other agencies external to the University for a helpful chat: